Responsible Gambling at Wheelz Casino

At Wheelz Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

Wheelz Casino operates under strict responsible gambling guidelines and is dedicated to protecting vulnerable players, including minors and those at risk of problem gambling. We actively promote responsible gambling practices and work closely with recognised organisations to ensure our players have access to the help they need.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or restless when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to cope with stress, depression, or other problems

If any of these signs apply to you, we strongly encourage you to use the tools available on this page or contact a support organisation immediately.

Self-Assessment

Not sure if your gambling is becoming a problem? You can take a free, confidential self-assessment test through the Problem Gambling Foundation of New Zealand:

Problem Gambling Foundation of New Zealand — pgf.nz

Responsible Gambling Tools at Wheelz Casino

We provide a range of tools to help you manage your gambling. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a limit on how long you can play in a single session. Once your session time is reached, you will be automatically logged out.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your activity.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 1 week, or 1 month. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you need a longer break, you can self-exclude from Wheelz Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team directly:

• Email: [email protected]
• Live Chat: Available 24/7 on the Wheelz Casino website

We also recommend registering with the national self-exclusion register operated by the Department of Internal Affairs of New Zealand.

Protection of Minors

Wheelz Casino strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all new accounts and reserve the right to request additional identity documents at any time. If we suspect that a minor has registered or is attempting to use our platform, the account will be immediately suspended pending investigation.

If you share a device with children or young people, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support in New Zealand:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers free counselling, support, and information for people affected by problem gambling, including family members and whānau.

• Website: pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone concerned about their own or someone else's gambling.

• Website: gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for New Zealanders experiencing distress, including issues related to gambling.

• Website: lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from problem gambling.

• Website: gamblersanonymous.org.nz

Department of Internal Affairs — Gambling

The Department of Internal Affairs regulates gambling in New Zealand and provides information on your rights and available support services.

• Website: dia.govt.nz/gambling

Tips for Gambling Responsibly

• Only gamble with money you can afford to lose
• Set a budget before you start and stick to it
• Never chase your losses
• Take regular breaks and set time limits for your sessions
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Never borrow money to gamble

Contact Us

If you have any questions about responsible gambling at Wheelz Casino, or if you would like to activate any of the tools described on this page, please do not hesitate to contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the Wheelz Casino website

This page was last updated in June 2026. Wheelz Casino is committed to reviewing and updating our responsible gambling policies regularly to ensure they reflect the latest best practices and regulatory requirements applicable in New Zealand.